General Information

Do I need a referral to see a psychologist? No, you can book an appointment without a referral. However, to access Medicare rebates, you will need a Mental Health Treatment Plan (MHTP) from your GP.

What is a Mental Health Treatment Plan (MHTP)? A Mental Health Treatment Plan is prepared by your GP to support the treatment of eligible mental health conditions. It allows eligible clients to claim Medicare rebates for psychology services. The number of rebated sessions available is determined by Medicare and your referring practitioner.

How do I book an appointment? You can book an appointment by contacting our reception team at 1300 490 901 or by visiting our website’s booking page.

What payment methods do you accept? We accept EFTPOS, credit cards, and bank transfers. Please note that we do not accept cash payments. This policy aligns with recommendations from the Australian Psychological Society (APS) and NDIS guidelines for secure and transparent transactions. Payment is required at the time of your appointment.
 

How long do I have to wait for an appointment? We aim to offer appointments as soon as possible. Current wait times vary depending on the clinician and service requested. In many cases, appointments are available within two weeks, with additional availability becoming available regularly.

How do I lodge a complaint? If you have any concerns about your care, we encourage you to contact us. We take all feedback seriously and aim to resolve concerns promptly. You can submit a complaint using the form on our website or contact our practice directly.

Services and Assessments
 

Can I use my NDIS funding for psychology services? Yes. Blueprint Psychology is a registered NDIS provider. We work with self-managed, plan-managed and NDIA-managed participants where psychology supports are included in the participant's NDIS plan. If you're unsure whether your funding covers psychology, our reception team is happy to assist.

Can I have more information about the assessment process for ADHD and ASD? At Blueprint Psychology, we provide a supportive and neuroaffirming environment for ADHD and Autism Spectrum Disorder (ASD) assessments. Our comprehensive process includes:

• Initial Consultation: Meet with our principal or lead psychologist to discuss your background, prior diagnoses, and relevant referrals. We may administer screeners if needed and provide guidance on the most suitable course of action, whether that involves proceeding with assessment or exploring therapy options. Initial consultations are billed as a standard session and can be conducted via telehealth. Please note that written reports are not provided from the initial consultation alone.

• Assessment Phase: In-depth evaluations using standardised tools, interviews, and questionnaires tailored to your needs.

• Scoring, Coding, and Reporting: Comprehensive reports are generated to provide clear and actionable insights.

• Report Feedback session: A brief session to review the results of the assessment and recommendations

• Combined ADHD/ASD Assessments: If both assessments are required, only one initial consultation is necessary. Cost adjustments may be discussed during the initial session.

• Final reports are generally completed within approximately six weeks of the assessment appointment, depending on the complexity of the assessment and receipt of all required information.

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Do you offer university or school reports for special provisions or misadventure? Yes, but only for regular therapy clients who have attended at least two therapy sessions with one of our team members. Please discuss report costs with our reception team.

Can you provide urgent assessment reports? Unfortunately, we do not offer urgent assessment reports. Our comprehensive assessment process involves thorough evaluations, scoring, and reporting to ensure accuracy and high-quality outcomes. Rushing this process may compromise the reliability and usefulness of the report. If you have specific deadlines, please discuss them during your initial consultation, and we will do our best to accommodate within our standard timeframes.

Are there rebates for eating disorder treatments? Yes. Eligible clients with a valid Eating Disorder Plan (EDP) from their GP or medical specialist may be able to claim Medicare rebates for psychology treatment. Please contact our reception team to discuss your eligibility.

Therapy Sessions

Are all sessions conducted in person? We offer both in-person and telehealth sessions, depending on your needs and preferences. Certain assessments and therapeutic interventions are most effective when conducted in person.
 

Why do you require pre-payment for video sessions? We require pre-payment for video sessions to ensure that administrative processes are completed prior to the session, allowing the clinician to focus entirely on providing care during the appointment. This also avoids using session time to arrange payment. Once payment is processed, the video session link will be sent shortly before the scheduled session time.

Do you offer home or school visits? No, we do not provide home or school visits. All sessions are conducted in person at our office or via video conferencing.

How long do sessions go for? At Blueprint Psychology, your therapy session and assessment intake sessions are for 50 minutes. If you are running late, your psychologist cannot extend the time, as they need to write notes and prepare for the next session (as well as take bathroom breaks and hydrate!). Please be respectful of the start and end time of sessions.

How should I prepare for my first session? Upon booking your first appointment, we will send you intake forms via email. Just bring yourself, as there's no right or wrong way to prepare for the session. If you have any previous reports or assessments, feel free to bring them along.

What therapeutic methods do you use? We utilise a wide range of evidence-based frameworks, taking a client-centred approach. Our methods include Cognitive Behavioural Therapy, Mindfulness, Acceptance and Commitment Therapy, Psychoeducation, Relaxation Strategies, Interpersonal Therapies, Solutions-Focused Therapies, DBT, and other evidence-based approaches tailored to your individual needs.

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Can I choose my psychologist? Yes. We encourage you to choose the psychologist who best suits your needs, preferences and goals. You can read about each of our clinicians on our website or speak with our reception team, who can help match you with the most appropriate psychologist based on your presenting concerns, preferred appointment times and funding type. If, after starting therapy, you feel another clinician may be a better fit, please let us know. We are happy to help arrange a transfer within our team to ensure you receive the support that best meets your needs.

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Practical Considerations

Is parking available? Street parking is available in the surrounding area, although it can be limited during busy periods. We recommend allowing extra time to find parking and locate our office.

 

Do you offer telehealth? Yes. Most therapy and assessment intake appointments can be completed via secure video consultation. Some sessions require in-person attendance, and your psychologist will discuss this with you.

Can sessions start late if I am delayed? Unfortunately, our clinicians need to adhere to session schedules to accommodate following clients. Sessions must start and finish on time, even if you arrive late. Please plan your arrival accordingly to maximise your session time.

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What happens if I need to cancel or reschedule my appointment? We understand that plans can change. If you need to cancel or reschedule your appointment, please let us know as soon as possible. Our cancellation policy requires at least 24 hours' notice. Appointments cancelled with less than 24 hours' notice, or where a client does not attend, will incur the full appointment fee. Providing adequate notice allows us to offer your appointment to another client waiting for support.

Do you offer bulk billing? We do not offer bulk-billed psychology services. Our fees reflect the time required to provide comprehensive, evidence-based assessment and therapy, including preparation, administration and clinical documentation. For those seeking low- or no-cost services, we recommend exploring options such as Beyond Blue, Lifeline, or Headspace.

Blueprint Psychology – Supporting Growth, Celebrating Neurodiversity